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Secugen - Contact - Customer Support

Customer satisfaction is the priority.

Contact us for technical support, quotation or any other information that you need.

We have a long and solid experience sequencing difficult samples. Our staff will help you to find the best strategy to fulfil your particular needs.

In addition, feel free to contact our Customer Service for any question related to sequencing troubleshooting. If you are not fully satisfied with your sequencing results, please contact the Laboratory Manager, in a period of 10 days, to evaluate whether the process could be repeated without any additional charge.

Secugen guaranties the confidentiality of customer information and data. Upon request Secugen can provide a confidentiality agreement where it will be detailed that none of the information concerning your DNA samples will reach third parties.

Customer Support